Privacy policy

Privacy Policy Last updated: March 16, 2026

This Privacy Policy describes how Trees and Leaves (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from treesandleaves.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Cookie Consent and Tracking Technologies We use Consentmo GDPR & Cookie Consent (provided by Consentmo) to manage your cookie preferences on our Site. When you first visit treesandleaves.co, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies and tracking technologies before they are activated.

The categories of cookies we use are:

  • Strictly Necessary Cookies — Required for the Site to function. These cannot be disabled.
  • Analytics Cookies — Help us understand how visitors interact with our Site. These are only activated with your consent.
  • Marketing & Advertising Cookies — Used to deliver relevant advertisements and measure their effectiveness, including through Meta Pixel. These are only activated with your consent.
  • Functional Cookies — Enable enhanced functionality and personalization. These are only activated with your consent.

You may update or withdraw your cookie consent at any time by clicking the "Cookie Settings" link in the footer of our Site.

Meta Pixel Disclosure Our Site uses Meta Pixel, a tracking tool provided by Meta Platforms, Inc. Meta Pixel allows us to measure the effectiveness of our advertising campaigns, understand user actions on our Site, and serve relevant advertisements to users on Facebook and Instagram.

Meta Pixel may collect the following data:

  • Pages visited on our Site
  • Products viewed, added to cart, or purchased
  • Your IP address and browser information
  • Actions taken on our Site (such as completing a purchase or signing up for emails)

This data is transmitted to Meta Platforms, Inc. and processed in accordance with Meta's Data Policy. Meta Pixel is only activated after you have provided your consent through our cookie consent banner. You may opt out of Meta Pixel tracking at any time by:

  • Updating your cookie preferences via the "Cookie Settings" link in our Site footer
  • Visiting Meta's Ad Preferences at https://www.facebook.com/ads/preferences
  • Enabling the Global Privacy Control (GPC) signal in your browser

If you are a California resident, you have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes under the California Consumer Privacy Act (CCPA). To exercise this right, please use our Cookie Settings tool or email us at support@treesandleaves.co.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. All advertising-related tracking technologies, including Meta Pixel, are only activated following your explicit consent.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services.

SMS & Mobile Marketing Compliance If you opt in to receive marketing text messages from Trees & Leaves (PLOOOPS LLC), we collect and store your mobile number to send recurring SMS/text messages.

Messages may be service-related (e.g., order updates) or promotional (e.g., special offers, cart reminders). Message frequency varies. Message and data rates may apply.

You can opt out at any time by texting STOP to +1 (877) 698-3413 or clicking the unsubscribe link in a message. For help, text HELP or email support@treesandleaves.co.

Third-Party Data Sharing (SMS Specific) SMS opt-in data and consent will not be sold or shared with non-affiliated third parties for their independent use. Any SMS-related data shared with service providers is solely for the purpose of sending authorized messages and is subject to confidentiality obligations.

Abandoned Cart SMS Notifications Our website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS if you have provided your phone number and consented to receive such messages.

Cookies Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, to run analytics and better understand user interaction with the Services, and to support advertising and marketing activities. We may also permit third parties and service providers to use Cookies on our Site.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information, including targeted advertising. To learn more, visit https://globalprivacycontrol.org/.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties, including:

  • Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • Business and marketing partners to provide services and advertise to you, including Meta Platforms, Inc. in connection with our use of Meta Pixel.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger or bankruptcy, or to comply with any applicable legal obligations.

Third Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at support@treesandleaves.co to request that it be deleted.

Security and Retention of Your Information Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights Depending on where you live, you may have some or all of the following rights:

  • Right to Access / Know — Request access to personal information we hold about you.
  • Right to Delete — Request deletion of personal information we maintain about you.
  • Right to Correct — Request correction of inaccurate personal information.
  • Right of Portability — Receive a copy of your personal information and request transfer to a third party.
  • Restriction of Processing — Ask us to stop or restrict processing of your personal information.
  • Withdrawal of Consent — Where we rely on consent, you may withdraw it at any time, including cookie consent via our Cookie Settings tool.
  • Opt Out of Sale/Sharing (California Residents) — You have the right to opt out of the sale or sharing of your personal information for targeted advertising. Exercise this right via our Cookie Settings tool or by emailing support@treesandleaves.co.
  • Appeal — You may appeal our decision if we decline to process your request.
  • Managing Communication Preferences — You may opt out of promotional emails at any time using the unsubscribe option in our emails.

Complaints If you have complaints about how we process your personal information, please contact us at support@treesandleaves.co. If you are not satisfied with our response, you may lodge your complaint with your local data protection authority.

International Users We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@treesandleaves.co.